Therefore we must remember to work with a sense of purpose and awareness of presence, if we work in this manner we will be benefiting from the increase in productivity and efficiency that being focused can bring us, but more importantly we will be moving closer to our desired outcomes in a relaxed, detached and more effective manner.
Michael Hyatt’s blogs have long been a fixture in my and Michael’s RSS readers. He regularly generates great ideas and thoughts on business, productivity, and leadership.
Today, he published in installment entitled “How to Become a Big Thinker“.
He writes in part…
Don’t listen to that mocking little voice that tells you to be more realistic. Ignore it. You can either accept reality as it is or create it as you wish it to be. This is the essence of dreaming—and thinking big
The complete entry is a can’t miss. Read it…and keep up with Michael’s blog.
Many of us have a task list of some sort that we use to plan our day. Call it what you may…a To-Do list…a Task List…A Most Important Tasks (MIT) List…we have them, and use them almost daily to keep our sanity and keep us in tune with what we need to accomplish.
I have noticed lately that my mental approach to my MIT listing, and how I word those tasks are very key to how I feel when accomplishing something. For example, I have certain tasks on my job that are tied to responsibilities that will never end. It isn’t that I can’t get things done. These types of things come in every day, and therefore, when I work off a set, another set awaits. The cycle goes on and on.
I have recently slipped into a bad habit with these tasks. I will write down, for example, “Work on LCTRs”. Now that does remind me to work on those pesky little critters. If you think about it, though, that is a rather amorphous way to approach a task. It leaves too much undefined. Did I define how much I needed to work on LCTRs? No. How do I know when I have worked enough to move it as far along as I need to? Do I just work on it until I reach my “humph” point and stop?
After giving it more thought, I realize that I am not really helping myself by placing this on my list as I have been doing. At the end of my day, am I really justified in checking it off my list? Sometimes, I just do not feel good about doing so.
The problem: I have failed to define the desired outcome of that action.
So I am now making sure that I am more specific with these types of tasks. Today, I wrote “Complete 3 LCTRs”. How does this make a difference?
- It defines “victory” for that action
- It sets a goal for me in regard to the action
- I now know exactly when I can check it off
Now if I get through 3 and choose to continue, that is great. But I will not feel satisfied with what I have done unless I complete 3. If I define 3 as the win, then less than 3 is a loss…that is pretty simple.
Does more specificity help in keeping you focused on what it is you need to accomplish in a day?
Recently, my wife and I did the annual backpack purchase for our kids in preparation for school. It was quite simple this year. Good deals at the Nike Store in Sevierville, TN. Two Nike backpacks…one red and black…the other pink and black…complete with the Nike “swoosh”.
Now, which one was my daughter’s…I can’t rememeber.
Melody had the bright idea to have their initials monogrammed on them. This really made sense considering the my son discovered after school started that another boy in his class had an identical pack.
So she took them to a local store that specializes in airbrush and monogramming work. The lady behind the counter was really nice, and we were told it would be a matter of a few days on those packs.
You can already see this one coming. Can’t you?
Days turned into weeks. No backpacks. After about three weeks, my wife walks in for about the 5th time. As you can imagine, she was starting to get just a little exasperated at the situation. She is good at hiding frustration. However, by this point…the fact that she had been waiting some 3 weeks had started to seep out just a bit.
And then it happened…
A complete violation of every unwritten code of business…
The owner of the shop, who had come out to see what was happening, looks at my wife and says…
“Are you quipping an attitude with me?”
First off…no one…and I mean NO ONE…including me, breaks off that question with my wife, and ever is the same again. Bad move, brother. Hope you can recover from that one…but you asked for it.
But the point is this…
Why is it that customer service has deteriorated to the point that any store owner would talk to a customer in that manner? Has our culture as a whole simply fallen to that point?
There are still a number of great businesses out there that do customer service right…and it shows.
But all too often these days we see businesses that show distain for their customers. Did I miss something? Is the customer, and their satisfaction with their experience with you, not what keeps you alive as a business?
If companies do not perceive their customers in that manner…they should.
BTW, we were eventually able to get our money back, and the packs…still no monogramming.
Perhaps we should have gone to that family friend that does this out of her home…the first time.
I found this as a link from my friend Iain Broome’s brand new Paperhack Writer site. He has introduced me to yet another new site to follow:
Pen and paper have unique characteristics that are suitable for just “getting things done”.
via Lost Crates.